Frequently Asked Questions
Everything you need to know about your new favorite sustainable essentials.
What makes Stripe & Stare products sustainable?
Our collection is primarily crafted from TENCEL™ Modal, a fiber derived from sustainably sourced beechwood. This material is biodegradable, compostable, and carbon-neutral, ensuring your comfort doesn't come at the cost of the planet.
How do I find my perfect fit?
We recommend checking our comprehensive Size Guide located on each product page. Our knickers and loungewear are designed with high elasticity to provide a soft, non-digging fit that moves with your body.
How should I care for my items?
To maintain the softness and longevity of your garments, we recommend a cool machine wash at 30°C. Avoid tumble drying and bleaching; instead, air dry your items to keep the fibers in peak condition.
What is your return policy?
We offer a 30-day return window for most items. Please note that for hygiene reasons, knickers can only be returned if the hygiene seal is intact and the packaging remains unopened.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days. You will receive a tracking link as soon as your order ships.
Do you offer gift packaging?
Yes! We offer beautiful, eco-friendly gift boxes at checkout. Our packaging is 100% recyclable and plastic-free, making it the perfect choice for sustainable gifting.